Claims Communication Agent
Keep claimants informed without overwhelming your team. The Claims Agent handles status inquiries 24/7, collects documents, coordinates surveyor visits, and proactively updates customers at every stage. Your team can focus on faster settlements.
Turn claims anxiety into confidence
Five ways the Claims Agent transforms the claims experience
Real-time Claim Status Updates
Customers call or message 24/7. Agent instantly pulls claim status from your system and explains exactly where the claim stands. No waiting on hold. No callback promises. Immediate answers.
Document Collection & Verification
Automatically identify required documents based on claim type. Send personalized requests via WhatsApp. Validate uploaded documents against requirements. Flag issues before processing.
Surveyor Visit Coordination
Schedule surveyor appointments at customer-convenient times. Send reminders before the visit. Handle reschedules. Follow up after to confirm inspection completion.
Proactive Stage Notifications
Don't wait for customers to call. Automatically notify them when their claim moves to a new stage. Document received? Surveyor assigned? Claim approved? They know instantly.
Settlement & Payment Communication
When claims are approved, share settlement details clearly. Explain amounts, deductions, and timelines. Provide payment tracking. Handle settlement-related questions.
Transparent claims communication
The Claims Agent connects to your existing claims management system and TPAs. Real-time data sync means customers always get accurate, up-to-date information about their claim.
Sample claim journey
See the Claims Agent in action
See how the Claims Agent can reduce status calls and improve customer satisfaction during their most stressful moments.
Book a demo