Privacy Policy

Last updated: January 2026

1. Introduction

Darveo.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice AI platform and related services.

2. Information We Collect

We collect information in the following ways:

  • Call Data: Phone numbers, call recordings, transcriptions, and call metadata.
  • Customer Information: Names, contact details, appointment preferences shared during calls.
  • Business Information: Dealership details, staff information, and operational data.
  • Usage Data: How you interact with our dashboard and services.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Voice AI services
  • Process appointments and send confirmations via WhatsApp
  • Improve our AI models and service quality
  • Generate reports and analytics for your dealership
  • Provide customer support
  • Comply with legal obligations

4. Data Storage and Security

All data is stored in secure AWS data centers located in Mumbai, India. We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing
  • Access controls and authentication

5. Data Retention

We retain call recordings and associated data according to your chosen retention policy (configurable from 30 days to 7 years). Data is automatically deleted when the retention period expires unless required by law.

6. Sharing of Information

We do not sell your data. We may share information with:

  • Service providers (Exotel, WhatsApp) necessary for our operations
  • Legal authorities when required by law
  • Your dealership staff as authorized by your admin settings

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of certain processing activities

8. Contact Us

For privacy-related inquiries, contact us at:

Email: help@darveo.ai
Address: 241 Udyog Vihar Phase-1, Sector 20, Gurugram, Haryana 122016, India